Steam game return policy12/9/2023 ![]() Submit this information to our Customer Support Ninjas through this link. Any additional information that may help us to assist you as quickly as possible.Transaction ID (starts with an X, U or A and is 13 characters in length).If you are requesting a refund, please include the following information in your ticket: Also, please keep in mind that we are unable to exchange purchased products for different editions/products. This will ensure that you do not miss out on any limited-time promotions. Important: If you've purchased an incorrect item, please purchase the correct item before submitting your refund request. Please read this article further and provide the information requested if you are contacting support regarding a refund of your Choice payment. However, as long as you have not revealed any keys and are contacting support shortly after being billed for Choice or auto-payments, our team will be happy to review your order and see if we can make an exception. I dont ask for a refund lightly, and sometimes the thousands of reviews for a game just dont make that game fun for you, and having an option to get a refund to put towards another game is a HUGE asset to buying games from Steam. Humble Choice Refunds: Choice membership purchases are generally considered non-refundable, especially if any keys have been revealed, or if the month purchased has concluded. I just wanted to give huge props to the Steam team. For more information, please visit our Answer Bot help article here! ![]() If you need a refund, an agent will have to handle the request. Please note: AnswerBot cannot refund your order. Please note that some exclusions apply as certain titles are non-refundable. We review each refund request individually and will do our best to provide a refund within 60 days of the purchase and within the policies outlined in our Terms of Service.
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